Scenario:
Some employees have quickly embraced AI and are discovering new ways to work, while others use it only occasionally or avoid it altogether. Knowledge is concentrated among a few enthusiasts, confidence varies widely, and different teams are progressing at very different speeds.
Where to intervene:
Adoption needs to become relevant to people’s actual roles and work. Rather than relying on generic AI training, the focus can shift toward practical applications, role-specific workflows and the behaviors needed to use AI effectively and responsibly. Early adopters can become a source of learning while broader teams build confidence through real usage.
Value:
- More consistent adoption across teams
- Greater confidence in using AI for real work
- Practical capability linked to specific roles and workflows
- Less dependence on a small group of AI enthusiasts
